Customer Q&A Can't login issue

Lisence Show out Trial Limit Reached
Ensure that your license is detected. That is done by checking if International Edition shows up at the bottom If not it will blank or Show out trial editi...
Wed, 26 Aug, 2026 at 11:02 AM
1. Smart App Control
When do the installation, update, or window upgrade, sometime will block by window security.   1. search for window security -> App & browser con...
Wed, 26 Aug, 2026 at 9:16 AM
2.Database - Error with database (services)
When suddenly cannot login it, got several issue. 1. Window research -> Services 2. In services, check for services got this three highlig...
Wed, 26 Aug, 2026 at 11:00 AM
3.Checking for window update
Commonly, many issue is cause by Window pending updates at computer. 1. Research -> click check for updates 2. Click Check for Update button and sta...
Wed, 26 Aug, 2026 at 10:07 AM
4. Database - Million login not responding or crash (firewall blocking)
1. Search -> Allow an app though Windows Firewall  2. In the page, Click Change settings -> Click Allow another app 3.Click browser -&...
Wed, 26 Aug, 2026 at 11:25 AM
5. Lisence - cannot detect lisence (Firewall blocking)
If cannot detect the lisence, maybe it cause by Firewall Blocking or Antivirus Blocking For example: 1. Search -> Allow an app though Windows ...
Wed, 26 Aug, 2026 at 11:11 AM
6. Million - Want to change stock decimal number
System -> General Setup General setup -> Stock -> default input Format, you can change to suitable decimal  example, 999,999,999.99 -> 99...
Wed, 26 Aug, 2026 at 11:53 AM
7. Million - Changing Document No.
You can find what Document No. you want, and directly key in  Note:Prefix can key only 8 characters, Suffix can only key in 4 charaters Also ,maxi...
Thu, 27 Aug, 2026 at 3:42 PM
8. Million -Not allow to edit amount
Example for invoice, When you press edit but not allow to edit amount, you may click the blank space, click on the allow to edit amount. then, you may try t...
Thu, 27 Aug, 2026 at 5:01 PM